I’ve been in IT professionally since 1999.  Along the way I’ve worked at 8 different companies and I’ve had the opportunity to do contract work for 10 more companies.  I’ve gained a lot of technical experience from ASP.NET to SharePoint to SQL Server to WPF (I’m a Microsoft kind of guy).  I think the more important information I’ve learned is how different companies run IT.  I don’t think everyone realizes that IT is a business.

The total cost of an application is 70-90% support costs.  That’s a big area that most people don’t focus on up front or even later in the application lifecycle.  I want to share my experiences with application support.